A transaction displayed in bold with a * to the left of the Entry or Exit Plaza
name indicates a System Matched Transaction or Violation Toll where the PIKEPASS
was not properly read at both the entry and exit locations. The entry or exit plaza
displayed with the * identifies the location the system used to calculate the toll
charge. System Matched Transactions are calculated at PIKEPASS toll rates and Violation
Tolls are calculated at CASH toll rates. These occurrences may be caused by improper
mounting of the PIKEPASS, vehicle restrictions, the equipment itself or other factors
and can result in incorrect toll charges. A transaction displayed in bold with a
^ to the left of the Turnpike name indicates that OTA turnpike vehicle identification
equipment has identified a vehicle classification (axle count) for the specific
toll transaction different from that reflected in your customer records and can
result in incorrect toll charges. If you believe you were charged incorrectly, please
contact the PIKEPASS Customer Service Center for assistance within 30 days of the
Statement Delivery Date.